What we collect
We only collect what we need to quote, do and follow up your job.
- When you contact us by our website form, phone, email or a form on Facebook or Instagram: your name, phone number, email, address or suburb, and details of the work you need. If you send photos, for example of your switchboard, we keep those too.
- When we do work for you: the job address, what we found and did, any certificates of compliance, inspection reports, quotes and invoices.
- When you use our website: information about your visit, such as pages viewed, the device and browser you used, and roughly where you are. This is collected with cookies and similar tools (see below). It doesn't identify you by name.
How we use it
- To reply to your enquiry, quote, book and carry out your job
- To issue certificates of compliance, inspection reports and invoices, and to meet our legal and safety record-keeping obligations
- To follow up on work we've done, including asking for a review
- To understand how people use our website and which of our ads bring enquiries, so we spend our advertising sensibly
- To send you occasional updates, only if you've agreed to it. Every message has an unsubscribe option
We won't sell your information, and we won't use it for anything unrelated to the work you asked us about.
Cookies, analytics and advertising
Our website uses:
- Google Analytics, to see how the site is used
- Google Ads, to measure which ads lead to enquiries. When you arrive from one of our Google ads, the phone number on our site may show a Google forwarding number so we can tell the call came from that ad. The call comes straight through to us. Google records that a call was made and how long it lasted, but not what was said
- The Meta pixel, to measure which Facebook and Instagram ads lead to enquiries, and to show our ads to people who have visited our site
These tools use cookies. You can block or delete cookies in your browser settings, and you can control the ads you see in your Google ad settings and Facebook ad preferences. Blocking cookies won't stop the site working.
Forms on Facebook and Instagram
If you send us an enquiry through a form inside Facebook or Instagram, Meta collects that information first and passes it to us. Meta's handling of it is covered by Meta's privacy policy. Once we receive it, we handle it under this policy.
Who we share it with
Only people who help us run the business and do your job:
- Our team and any subcontracted electricians working on your job
- Our marketing agency, Jelly Digital, which runs our website and advertising and may see enquiry details to check our forms and ads are working
- Service providers that store or process information for us, including our website host (Webflow), Google, Meta, our email provider, our job management software (Tradify) and our accounting software
- Partners you've chosen to deal with. For example, if you book an electrical inspection through Turner Projects, we share the inspection details needed to complete that booking
- Anyone we're legally required to share it with, such as WorkSafe or Energy Safety for electrical safety records
Some of these providers, including Google, Meta and Webflow, store information overseas, mainly in the United States. We only use providers that are required to protect it to a standard comparable to New Zealand's.
How long we keep it
We keep enquiries and job records, including quotes, invoices, inspection reports and certificates of compliance, for 7 years. That covers our tax and safety record-keeping obligations and means we can help if questions come up about the work later. After that we delete them, unless the law requires us to keep something longer. Website analytics data is kept for up to 14 months.
Keeping it safe
We store your information in password-protected systems with access limited to people who need it. If a privacy breach is likely to cause you serious harm, we'll tell you and the Privacy Commissioner as the law requires.
Your rights
You can ask to see the personal information we hold about you, and ask us to correct it. You can also ask us to stop sending you marketing at any time. Contact us using the details below and we'll respond within 20 working days, usually much sooner.
Contact us
Our privacy officer is Pete Buckthought, Managing Director.
Livewire Electrical Ltd2/6 Loft Place, Kumeū, AucklandPhone: 09 390 7966Email: info@livewireelectrical.co.nz
If you're not happy with how we've handled a privacy concern, you can contact the Office of the Privacy Commissioner on 0800 803 909.
We may update this policy from time to time. The date at the top shows when it last changed.